Refund policy

Return & Exchange Policy – Feel N Fresh

At Feel N Fresh, customer satisfaction is our top priority. We are committed to providing high-quality skincare products and ensuring a smooth, transparent, and hassle-free shopping experience for our valued customers.

Return & Exchange Window

We accept return or exchange requests within 5 days of receiving your order. Unfortunately, requests made after this period will not be eligible for return or exchange.

Eligibility for Return or Exchange

To qualify for a return or exchange, the product must:

Be unused and unopened
Be in its original packaging
Be in the same condition as received
Include valid proof of purchase (order number, receipt, etc.)

Exchange Policy

If you wish to exchange a product for another item or variant, the shipping charges will be borne by the customer. Once you contact our support team, we will guide you through the exchange process step-by-step.

Return Policy (Without Exchange)

If you prefer to return a product without requesting an exchange, the return shipping cost will also be the customer’s responsibility.

Once we receive and inspect the returned item, our team will notify you regarding the approval or rejection of your return request.

Damaged, Defective, or Wrong Product

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery. In such cases, Feel N Fresh will take full responsibility and arrange a replacement at no additional cost.